Complaints

We are very sorry that the quality of our service has compelled you to visit this tab and file a complaint. We will make sure that it was an incidental event and we hope that the information presented here will streamline both the contact between us and the complaints process. Please check the requirements regarding the complaint you are filing in terms of the type of service and the type and form of documents which you need to submit, so that we can respond to your complaint in a prompt and satisfactory manner.

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Samoloty OCS podczas załadunku na lotnisku

International air shipment

The following documents are required to file a complaint regarding the international air shipment service:reklamacje - lotnicze

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number;
  • the claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number;
  • the claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • Documentation confirming the cost of the potential repair (repair cost estimate, technical valuation (repair costs calculation), shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number;
  • the claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potential repair (repair cost estimate, technical valuation (repair costs calculation), shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages with the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

International road shipment

The following documents are required to file a complaint regarding the international road shipment service: reklamacje - drogowe

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill).
  • Documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

Cargo

The following documents are required to file a complaint regarding the international cargo service:reklamacje - cargo

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages
    with the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

Domestic air shipment

The following documents are required to file a complaint regarding the domestic air shipment service:reklamacje - lotnicze

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number;
  • the claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages
    with the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

Urban service

The following documents are required to file a complaint regarding the urban shipment service:rozerwana paczka urban servis

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation)
    shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

Suburban service

The following documents are required to file a complaint regarding the suburban shipment service:close up of an used open mail package on white background with clipping path

1. Late service complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

2. Lost shipment complaints:

  • Written complaint containing a description of the event,
  • documentation confirming the shipment value (invoice, receipt, bill),
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

3. Damaged shipment complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation) shipping damage report (the claimant’s counterpart).
  • Photographs of the damage,
  • the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS

4. Missing items complaints:

  • Written complaint containing a description of the event,
  • the shipment number,
  • documentation confirming the value of the shipment/ damage (invoice, receipt, bill),
  • documentation confirming the cost of the potiential repair (repair cost estimate, technical valuation (repair costs calculation)
    shipping damage report (the claimant’s counterpart).
  • Photographs of the torn, damaged package/packages,
    with the claim amount and your bank account number.
  • The claim amount and the address details for the postal order.
  • Please refer to the Terms and Conditions for further details: TERMS AND CONDITIONS